I'd rather stay with my current bank, thank you very much

I wish you could find the consultant to whom I spoke when I called *** on the 21/09/2023 at 13:28 and, if he gave me incorrect information, issue him with a written warning. As for the branch consultant at Mall of the South, he should also receive a written warning for failing to get back to me after he undertook to advise me of FNB's final decision regarding my application which the branch consultant submitted via his tablet. On Saturday, the 16/08/2023, I was assisted by a gentleman at Mall of The South.