JB
Jeanette B
1 reviews | Active since Jun 2019
20 Nov 2019, 09:10
ID duplicate case
I have an ID duplicate case, i went an updated my things with FNB diepkloof square. I'm in shock they still using the information of the person I was sharing an ID with. I have policies with FNB what if something happens & I can't claim due to them not updating my personal information.
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Replies (2)
FNB (First National Bank)'s replyOfficial
20 Nov 2019, 10:26Good day Jeanette Buthelezi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Best regards,
FNB (First National Bank)'s reply20 Nov 2019, 10:26
Official
Good day Jeanette Buthelezi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Best regards,
JB
Jeanette B's updateReviewer Update
22 Nov 2019, 08:49I haven't received any feed back from FNB. My card has been cancelled & my FNB app has been blocked. I had a duplicate case with home affairs, I was sharing an ID with someone who was already an FNB client Sizakele Buthelezi whose ID number is *** from uLundi& the case was solved this year by home affairs. My rightful ID *** was reinstated to me, I am Jeanette Sizakele Buthelezi.
All I'm asking is for FNB to open a new cheque account for me& move all my debits to the new account. After my December salary goes in, My HR will move my salary to the new account...
If its complicated for FNB to assist me in this matter, I will close the account & move to another bank
All I'm asking is for FNB to open a new cheque account for me& move all my debits to the new account. After my December salary goes in, My HR will move my salary to the new account...
If its complicated for FNB to assist me in this matter, I will close the account & move to another bank
JB
Jeanette B's update22 Nov 2019, 08:49
Reviewer Update
I haven't received any feed back from FNB. My card has been cancelled & my FNB app has been blocked. I had a duplicate case with home affairs, I was sharing an ID with someone who was already an FNB client Sizakele Buthelezi whose ID number is *** from uLundi& the case was solved this year by home affairs. My rightful ID *** was reinstated to me, I am Jeanette Sizakele Buthelezi.
All I'm asking is for FNB to open a new cheque account for me& move all my debits to the new account. After my December salary goes in, My HR will move my salary to the new account...
If its complicated for FNB to assist me in this matter, I will close the account & move to another bank
All I'm asking is for FNB to open a new cheque account for me& move all my debits to the new account. After my December salary goes in, My HR will move my salary to the new account...
If its complicated for FNB to assist me in this matter, I will close the account & move to another bank