I wouldn't touch FNB with a stick

Probably the worst bank in history! I moved abroad, and there is zero support from this "tech savvy" bank.

I can't even close my account, since I need the app. To use the app, I need to be in South Africa. I also need the app to make changes to my account. So to use the app I need to go into a branch, and when I speak to support they simply state there is no support for the app abroad, I need to be in SA.

Apart from that, I am trying to settle my credit card but it seems I have to fly back to South Africa to manage this. I spent 7 days speaking to support agents and no one can help me, there is always some "one" thing preventing them from helping me. If i made the payment via SA post service it would have been more reliable and tech savvy than FNB. Seems like "go into a branch" is the only solution. Except I have to buy a plane ticket that is more than the amount I need to settle. What a pathetic experience. I have come to the conclusion that they are intentionally trying to make this difficult so they can rank up the payments, since they are making it impossible for me to pay, and they know the cost for me to fly over to settle it. So just like so many others in SA, they seem to be laughing all the way "to the bank". I wouldn't touch FNB with a stick, shame on you for treating customers of 20 years like this, your brand is repulsive.