I wouldn't reccomend FNB to anyone

I recently got ****** and lost my cellphone and wallet in the process so I was left with no FNB card no a sim card linked to FNB. I went to FNB for a new card which was successful.

Today I went to FNB branch once again to change cellphone banking number and OTP primary number, first lady at the door asked that I insert my card to ATM machine, I shook my head knowing I've went through the same procedure using local ATM but was unsuccessful but I gave her benefit of the doubt assuming that perhaps she knows what she's doing.

Guess what? the machine threw the very same error she then advised that I speak to an consulted while she went on to chit chat with a white lady leaving me hanging. I proceed inside the branch hoping to find assistance as per her statement. I waited for the next hour while I watch her chat by the entrance without me receiving proper help.

After some time of waiting I decided to reach out to the machine at the door which spits out waiting list tickets. Few minutes later the ticket number was called out and I went in. Everything went smooth and i followed all instructions which includes producing my ID book and scanning my finger prints for verification.

I saw the teller lady doing some key tapping and I was certain I got proper help. "your OTP & cellphone banking number are both changed successfully" she said. Also mentioned that I'll receive a rating message she asked that I rate her good for her proper service I agreed.

Walked out to link my new card with the FNB app LOL and the OTP was sent to the old number, broke as I am I decided to call the FNB helpline and I was told there was nothing they could do I must revert to the branch.

First of all I live way far from the FNB branch and it costs me a lot for traveling. I cannot believe FNB employees could this inappropriate to an extent that they fail altering a mare OTP receive number.

But then there's always a root cause. It is quite obvious that FNB itself it is unable to provide proper training to their stuff. LOL such a big dog with small tooth. Just so you know I have invoices to pay which requires OTP verification. Now the business is at stall merely because of FNB and their poor service.

Quite frankly I wouldn't recommend FNB to anyone. NB: this will also be escalated to "Hellow Peter"