I would like to thank Melissa Da Silva for her effeciency

I would like to extend my gratitude to Melissa Da Silva from the Business Escalations Desk, This lady is something else, when I had a problem with opening a business account after 12 days of trying and a number of calls.

She took it upon herself to resolve my problem, as every-time I contacted FNB there was a document that I had to send and wait 3 working days to find out that there's more documents I must send to them. But with Melissa it was different, she gave me all the list of documents that we still pending and when I sent them she did not want me to wait 3 business days but instead she went out of her way to make sure I have an account with FNB.

Yesterday I spoke to her and I was really angry and I lashed out at her but she professionally with her voice and knowledge of the processes calmed me down. I then realized that I was speaking to the best agent and the manner in which she respected me, I apologised to her and even now I'm still sorry that I took out my frustrations on her.

Dear FNB, Melissa is a good agent and she knows what she's doing, people like her must be recognised and I really appreciate her help and her kindness in making sure I have an account with FNB.

Thank you very much Melissa, keep up the good work.

Theo