jB
jamie B

1 reviews | Active since Apr 2013

26 Oct 2015, 14:42

I wish my name was Steve who banked at bleep bank!

Hi, my name is Steve and I bank with FNB.<br> <br> I really wish I banked with Bleep bank because FNB cant even manage a debit order change.<br> <br> I sent my instruction to change my debit order date for my Personal Loan and Wesbank account on the 13th already.<br> <br> Guess what. It has not been done. Nothing was done. Nothing.<br> <br> My debit order date has not been changed even though I received confirmation that it has been done.<br> <br> The debit orders still went off for the personal Loan and when I asked them why if they confirmed in writing that it has been changed they simply rep**** sorry for the inconvenience it will be done for November.<br> <br> I hold a private client cheque account with this wonderful bank and this is not the first issue with regards to the debit order change. I have spoken to a manager as well and was assured that the changes will be done and actioned. And guess what. Nothing positive to write home about.<br> <br> Service at FNB Private Clients is terrible and honestly I feel I would be better off at BLEEP BANK because FNB is no better. Great advertising goes along with horrible service and execution of clients request.<br> <br> Not even my personal banker checked to see if the instruction was implemented

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2015, 15:10
Official
Hello jamiebaatjies,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 797104.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)