I went to FNB WILLOBRIDGE to get a bankstatement

I went to FNB WILLOBRIDGE to get a bankstatement. A lady came to assist and told me to use the atm outside. She inserted my card and the machine swallowed it. We went inside and I was asked to be seated... After more than an HOUR without being helped she came and said she will help. She gave me a new card and I was told I WONT BE CHARGED as it was FNB who made the mistake. I was charged R120!!!! For FNB'S mistake!!