i went there to open a bank account

I got to FNB to open a bank account <br> 1. the was no one at the door to help us in <br> 2. waited for 45mins and not the 16mins that the slip shows <br> 3. got to one of the ladies by the name Nosipho Basi I had to great her 1st <br> 4. I give her my ID book and my medical aid statement for her to help me open an account on she tells me she cant open one for me as they as they need statement that are send out on a monthly basic and as I work for a medical aid company and I know we send out monthly statements to member its like I was lying and she knew better than me and she couldn't help me so I wasted 45mins of my life that I will never get ever...<br> if they had someone by the door it could have been better I m so disappointed in FNB