I was there to replace my ****** easy account card.only to experience the service of Dumisani,who can't smile or greet his customers, a person who's not willing to go an extra mile for a customer.

I would like to lay a complaint against one of FNB staff member by the name of Dumisani Makhanye (service host) for Festival Mall,i have been a customer with FNB for more than 15 years I have had bad service from Fnb but nothing compares to the service of Dumisani,and this is not the first time. At first I thought he had a bad day,but this is just in a space of two weeks.so today I walk in the same branch Fnb festival mall and I found this guy who wouldn't greet me but waited for me to greet him first well I did that, then I explain to him the reason I was there, was because I wanted to get my easy account card his answer was we don't have. Then I asked him what must I do then, he said like I said we don't have you can go to another branch.i asked him if he meant that I must go to all the branches to find out if they have cards he said it was up to me. I actually looked at him in disbeliefe and he just stare at me then I asked to speak to a manager in which he went and call a co worker by the name of Julie Nkadimeng I explain everything that happened between me and Dumisani she tried to help . What really upsets me was the fact this guy didn't offer customer service to me.He wasn't willing to call other branches to find out if they have cards ,he didn't say maybe you can try tomorrow or Friday or maybe we will call you when we receive them instead he expected me to walk around or call around to other branches ,I'm truly disappointed with his service and as I said this was not the first time he messed up my cheque account the other time , which is I only managed to sort out today,If this is the customer service Fnb offer to their clients clearly I'm banking with the wrong bank, I just have to move my account to another bank that will appreciate me as a customer. I would really like to understand why do you have people like Dumisani in your branch? and I would want him personally apologise for his rude behaviour,and if possible he might need some customer service training.