I was sent an E-wallet on Tuesday afternoon around 15:30 then I was suppose to withdraw the money on Wednesday so when I arrive at ATM I found that I can not withdraw

I was sent an E-wallet on Tuesday afternoon around 15:30 then I was suppose to withdraw the money on Wednesday so when I arrive at ATM I found that I can not withdraw. So I tell the person who sent the e-wallet and she send another one. She tried to call the bank and they say it was Witdraw on Tuesday afternoon around 18:30 so. I went to the bank so they they can not help me with the footage. I want to get the footage so I can see the person who withdraw the money