KM
Keke M

1 reviews | Active since Sept 2009

05 Dec 2019, 12:44

I was labeled as ******** by fnb

2 yrs ago I helped a homeless pregnant woman, and I wasn't aware that she was a *******, I used my fnb acc to receive money for her unaware the money wasn't her she was *****ing it from someone, firstly I was labeled as ******** by the investigator from fnb, Alect Nkuna cause the guy that I was dating before this incident was from Ghana and cause of his belief he said cause he is foreigner he was a ******** even though I explained to him that he was in the country to study and by the time of the incident he had already left the country , then I was mislead by Lesego Mametja who made me drive all the way to tembisa on more than 2 occasions by saying that my account can be unblock if the complaint agrees which I did but still they never unblocked my account, and I tried to claim the costs of travel from them and Fiona Naido refused regardless of them knowing that I was mislead by 1 of their consultants, when I spoke to the saps the investigator said I was a witness on this cause but still fnb refused to unblock my acc, the captain of the station even wrote a letter to request for my account to be unblocked, but fnb refused, I didn't hear anything from the investigator for almost a year and I realised that the account was still blocked when I tried to register for fnb internet banking, and I called the saps the investigator instead arrested me saying fnb is saying I'm a suspect and worse he arrested me on the day I was discharged from hospital, I went to court in the 1st Nov and 3rd December and the Magistrate withdrew the charges, I want fnb to unblock and pay the money in that account and all the traveling costs as I'm not working I used my kids money, and I sent an email to a who were involved in the case I emailed them to call me but no luck I called and I could get hold of the I left a msg and no 1 called me, I want fnb to unblock and pay me the money in acc as quick as they were when they blocked it and labeled me as ********

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Dec 2019, 08:47
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team 

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