I WAS INSULTED , FELT VERY INFERIOR BY MBALI ZULU

I visited ulundi fnb branch was bieng serviced by Mbali Zulu. i was enquiring about an account that i had with FNB. it required her to phone fnb legal. they put her through to multiple people. She was getting irritated & she handed me a phone to speak with a person who was going to answer. i took the phone and the agent on the phone told me that im at the wrong department, me not knowing which department is right i tried handind back the phone to Mbali and it fell on her desk by mistake .within that munite she called another lady who handed her a payslip . she started assisting her.i asked her why is she helping someone else. thats when she STARTED INSULTING ME INFRONT OF EVERYONE IN THE BRANCH. SHE SAID THAT, I AM SUFFERING FROM STRESS I MUST BE REMOVED FROM HER DESK! SHE CARES LESS FOR ME! SHE WANTED TO FIGHT ME PHYSICALLY! mind you i was sitting there facing down crying. i have no idea what i have done or said to her. to top it up she stood up and model direct to the back office. NATHI came shame and assisted me & he made sure that i left the branch feeling ok. the client she was assisting said that i am rude and she is gonna smash me on FNB walls. im scared I ONLY NEEDED HELP!