TB
Tshepo B

1 reviews | Active since Jun 2014

10 Mar 2016, 10:45

I was inquiring of two debits on my credit

Fnb doesn't fail to disappoint me monthly.... Every month I deal with a new issue and lack of customer service. I send an email to Fnb Life asking why debited on 3 and 7 March. Firstly the Katlego person doesn't allow me to speak, doesn't answer my questions and gives me attitude. <br> <br> To cut relationship with fnb, I will just cancel my products. Please cancel the Fnb life policy I have with u guys. I will take it out with the company that has customer care. As much as you can double debit accounts without informing people, please inform me once you cancelled this policy. <br> <br> Thanks

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Mar 2016, 11:06
Official
Hello cryptical,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 885919.

Regards
Complaints Resolution
Melinda Duvenhage
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