MM
MAXWELL M

1 reviews | Active since Feb 2015

10 Jul 2015, 15:40

I was given a bad attitude and also.

This incident happened on Monday the 6th of July 2015. To cut my story short I was given a bad attitude and unhygienic treated by the Branch Manager of Ermelo First National Bank named Cecil. <br> <br> I was there to open a bank account for my 2 year old daughter and I had to put my thump on that thump scanner. I asked if they clean the scanners they told me yes. I told them well I was not there when they cleaned them could I please have a sanitizer to atleast wipe my fingers because we must be hygiene conscious in this day and age you never know what disease you might pick up on public things that we touch. The consultant who was helping me said if I want a sanitizer then they are gonna have to increase my bank charges in order for them to provide me with the sanitizers. <br> <br> When the Manager came he loughed at me and said the same thing about increasing charges for me to have sanitizers. <br> <br> I was loughed at because I was requesting something that is new to them and as a customer I felt like a little child as if I didnt know what I was requesting. <br> <br> I think the Manager should have apologized that they do not have them not lough at me. Pik n Pay provides them. Am thinking of leaving the Bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2015, 15:48
Official
Hello maxmash,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 720288.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)