ZM
Zanele M

1 reviews | Active since Oct 2015

15 Oct 2015, 16:31

I wanted to switch to FNB

I went there as i wanted to switch from my current bank to FNB and I know they close at 6 and I was told that they are closing and I was there at 17:30, the door wasnt closed as yet. Okay fine I talk to the consultant there and she says I hope you not here to open the account because she is about to knock off.<br> So the customer service is bad there clearly they dont value they customers because you should never say that to a customer whos bringing business.<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Oct 2015, 07:57
Official
Hello anelip18,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 787306.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)