I want to me reimbursed

FNB Reitz I waited about 40 minutes at first to be assisted I am from Johannesburg, the manager kept passing me and assisted people she knew and not me. Then when a new consultant finally helped me he called the Manager to assist as he was not sure how to cancel a sheduled payment the manager then came to assist and then called another lady to assist her and guess what all three forgets to conveniently press enter. Today I lost R3950 due to the incompetence of FNB. Simply sorry we can't do anything I was told by Northgate whom I logged a complaint with. FNB will be held accountable for their incompetence and my money I expect to be paid back to me. I have been a loyal client with FNB for 15 years and have kept quiet for to long now. I expect the head of FNB to meet with me personally and explain as to why after loging yet another complaint at Cradlestone last Saturday to date I have not received any feedback or my money back.