I want those charges reserved not reliable for them

I am not a happy customer and I want to know how come my account iis on -R483 instead of 115, when I look at those transactions, each transaction I have paid for it so where is the 483 is coming from? I am tired of this banking eating our money now your consultant unathi tells me he also doesn't know what happen. Then reserve those amounts, I'm only reliable for 115 klaar for yelkom unpaid nothing else