I want the account closed.

On the 2/11/2017 I made final payment to a revolving credit account. I used the online service and pushed settle and close. On the 7/11/2017 i saw the account was still open so opted again for the settle and close option online. By the 10/11/2017 I saw the account was still open. So I sent FNB a query as to what is happening.

I could not believe the response I got. "Please note that the Revolving Credit Plan Account hasn't been settled in full yet, as there is still some Interest/Fees which is payable on the Account. The Payoff Amount valid for today only " I responded saying i do not think it right when i have selected the settle and close option. A few mails back and forth we agreed on an the amount which I paid. 14/11/2017 Then responded to the person I was dealing with saying it was done and to please close the account or was there something else I needed to do? That person stopped responding on the 14/11/2017.

I then called FNB 15/11/2017 and asked for help again. Same story you need to pay the settlement amount which has now accumulated from the 14/11/2017. No record of my emails on my profile to show that I have been trying to sort this out the lady assured me it would be sorted out by the end of the day.

Now it is the 17/11/2017 the account is still open accumulating and I do not want to be responsible for this as this is due to no fault of my own.

All I would like is the account to be closed. Can someone please help me?