I want out of FNB

A matter that started on 17th November 2023 is still not resolved yet. There is no clear way forward even though I comp**** with everything. They said the matter would take 30 days at most to be handled... Up until today there is nothing. I honestly hate their lack of care for their clients. They are quick to use bank terms that not all of us understand. Yhu hayi ndidlisiwe shame ngu FNB mna. I want out