I want my salary!

Dear Mr Vincent Delie Jr (CEO), I trust you’re well.

I want to say that I'm disgusted by the service I've received from a bank that claims to be one of the best in the industry. I decided in the middle of June that I wanted to change from Capitec bank to Fnb, I then proceeded to apply online for a gold cheque account and I was successful in that regard. Shortly after I received a debit/salary switching form that I needed to fill in and send back with a copy of my I.D as well as my proof of address, which I did on the 19.06.2019. On the 20.06.2019 I received my card via ‘Dvs’ and I contacted the call centre and was told that my account was active after completing security questions with the agent. I then processed my salary switch with my employer, expecting to receive my salary on 27.06.2019. However, I waited until the morning when I found out that I did not receive said income. I contacted your call centre to enquire about this and I was informed that there was a hold on my account and that in order to remove that hold I needed to provide you guys with a copy of my I.D and proof of address. By this time I was livid as I provided Fnb with that documentation on the 19.06.2019 to the e-mail address, ***. However, Jackson who I spoke to at the call centre informed me that I was provided with the incorrect e-mail address(even though it came directly from FNB!!!!!!!) and he provided with his e-mail address, telling me that he is doing me a favour by unblocking my account as it is not his responsibility.

I then provided Jackson with the documents listed above, however, when I called him to find out , he informed me that he had removed the hold on my account but that I would need to wait 24 hours to receive my salary!!!!!!!. I then requested to speak to a Manager as I was not happy with the above and to add insult to injury, I was put through to a 2ic, disguising himself as a Manager by the name of Peter, who reiterated that I need to wait 24 hours and if it doesn’t reflect by tomorrow, I should call in. I’m disgusted by this as I work hard for my money and to have a bank tell me that they can’t give me money and that I have to wait for it, it’s totally ludicrous and unacceptable.

In closing I’m extremely upset as I thought by moving to Fnb I would be able to do a lot that Capitec could not afford me as a bank. However, I’m greatly disappointed and should this not be resolved I will escalate this further if I have to.

Regards,

Gerrard Ogle Contact number: *** E-mail address: ***