I want my refund

good day<br> <br> on the 2nd of April i was ****** at gunpoint and the ****s withdrew R2200 on my account using a pin that I didn't give to them, and FNB told me they will not reimburse because they used a PIN and I let it go my card was cancelled same day and apply for replacement a week later I received my card because I didn't have money on my account I left the card at work in the safe and the envelop was sealed, and I received an sms from FNB telling my account is on a Balance of R800 and something then I logon to my internet banking only to realise there were transaction I did'nt know on my account so my I want FNB to explain how did the transaction happen while my card was in a safe and while I was at work because I called FNB told me they were toll fees, I don't have a car and I sent the ***** forms still no response and I have realised I have been a Victim of FNB for a very long time without noticing because 2 years back I went to FNB to close an account on an advise by my debt counselor that account had R900 they told me they will transfer the money to a new account as I am writting today that account is on a negative R3000 something. I want FNB to reimburse me