I want my money, FNB

FNB, I am very displeased with your service. I had funds coming through my Pioneer account few weeks ago, I transferred the funds to my FNB account, only for me to be told that my card had expired. Upon going to my FNB branch, I was told that the funds will be transferred to my new account. Since today, the funds still have not been transferred, this is absurd. FNB, I trusted you and banked with you, but you seem to be failing your clients. I want my money back!!!!.