I want my money FNB

I had several issues with fnb card dispute firstly I'd like to point out that their secure chat agents are rude and their voice calls agents are rude.

I had an issue in 2019 with money being debited from my account, I contacted fnb regarding this issue, I was told that I need to fill out a a card dispute form and sign it them send it back to them I then received an email (acknowledge email) on the email they stared that they will respond to me within 5 working days till today I haven't heard anything and each time I called them they would give me run around.

Now I'm in 2023 with the same issue and this time with two transaction that went trough my account, I contacted secure chats they kept on ending my chats without any help, until one agent finally assisted me and asked me to do the dispute via my app but then apparently I was supposed to receive a Ref number which I didn't receive so meaning my dispute didn't go through. No I called fnb and the same process was done, I filled out a card dispute form which I received an email that I will be responded within 5 working days and even today I haven't received my feedback or even my money back, I called them today and they kept on transferring me around their call center with no help or even a word of hope or something. I trusted fnb with my account and I'm so disappointed with their service also I thought banks are suppose to protect our accounts

I want my money FNB