RR
Ross R

1 reviews | Active since Aug 2018

20 Aug 2018, 17:11

I Want my money FNB!

For a supposedly efficient bank, FNB has proved to be very inefficient. I am a platinum cheque account holder and I pay for premier banking services on a monthly basis, I queried funds that are proved to have been deposited into my account but FNB seems to have lost them and some banker called Clive Vermeulen just dismissed my query without even reaching out to me. I Want my money FNB!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2018, 09:35
Official

Good day Ross,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)