I Want My Money Bac**** Nxa!!!

I bought data for R1900 in error because FNB had technical problems and now it's a challenge to get my money back. This happened on the 3rd of February and i logged a call on the 4th!!! i was told i will be refunded in 24 hours instead I received a notification to say i will get my money after 5 working days and that is long gone. i logged another call on this platform and now i received another message saying i will get my money after 5 working days!!! i have deleted everything on my phone! such an inconvenience!!! The data has however moved from 18 Gig to 13 Gig meaning i will not get my full refund even if this in not my fault! The longer they take there more i lose!!! What now?! I am sick of FNB!!! Gha! Here are the notifications below! I want my money back! Ref number on the 1st email is - Call loged Ref 454254/ MQC Ref 454193 and the second email is - ********** NF.

I cannot attach the actual e-mails!