NM
Naledi M
1 reviews | Active since Feb 2020
05 Feb 2020, 06:03
I want my money back FNB, #unpaid item
Dear FNB,
Almost R3000 has been taken from my account under the #unpaid item fees, so exactly who asked that you honour transactions on my behalf? Even more so when some its unauthorised debit orders which I now have be charged #unpaid item no and charged cause I need to call to have the debit order reversed? I dont have the funds to keep financing you. That is alot of money, happy to decline instead of honouring on my behalf when I did not even ask you.
Calling the contact centre is also never helpful and can never explain anything.
I want my money back. If don't have overdraft facilities then decline
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
05 Feb 2020, 10:06Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply05 Feb 2020, 10:06
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
***
NM
Naledi M's updateReviewer Update
07 Feb 2020, 09:48Hi;
I am still waiting for someone to call me
I am still waiting for someone to call me
NM
Naledi M's update07 Feb 2020, 09:48
Reviewer Update
Hi;
I am still waiting for someone to call me
I am still waiting for someone to call me
NM
Naledi M's updateReviewer Update
10 Feb 2020, 09:03Dear FNB;
I am still waiting for someone to call. Another R500 has gone off my account since i made the complaint?? this is ridiculous.
The only communication received was an email stating request for reversal has been submitted??? so why am i still being debited? R125k for a R10 transaction??
I am still waiting for someone to call. Another R500 has gone off my account since i made the complaint?? this is ridiculous.
The only communication received was an email stating request for reversal has been submitted??? so why am i still being debited? R125k for a R10 transaction??
NM
Naledi M's update10 Feb 2020, 09:03
Reviewer Update
Dear FNB;
I am still waiting for someone to call. Another R500 has gone off my account since i made the complaint?? this is ridiculous.
The only communication received was an email stating request for reversal has been submitted??? so why am i still being debited? R125k for a R10 transaction??
I am still waiting for someone to call. Another R500 has gone off my account since i made the complaint?? this is ridiculous.
The only communication received was an email stating request for reversal has been submitted??? so why am i still being debited? R125k for a R10 transaction??