I WANT MY MONEY BACK. EXTREMELY POOR CUSTOMER SERVICE.

It is very frustrating and alarming that during this pandemic and economic crisis we are faced with, we have a bank which does not care nor sympathize with its clients. I requested an account downgrade from a cheque to a savings account, reason being that I had lost my job and could not sustain my account where monthly account fees are concerned. Subsequent to my visit at a Johannesburg branch, I was shocked when learned a month later that my request was not processed and fees were deducted from my account and no reasons where furnished to me nor any notification. I visited the branch again to enquire and the nonchalance of the assisting consultant infuriated me beyond measure. It seems as though FNB does not care for its clients or its reputation. To date I have not received an update regarding my enquiry and/or request. This leaves me with no choice but to cease to be a client of FNB and demand that they compensate me for the loss I incurred as a result of the staff's incompetence and unbothered attitude. I'm gravelly disappointed and disgusted.