I want my money back as I reported this immediatly after the transaction happened which if fnb put their clients first this would have been resolved the first day

I log a call with Fnb Ewallate service on 20th August 2019 and was told I will be sent forms to fill in so they can trace my money that was sent to an fnb ewallate extra account and a week went by with no forms or call from fnb ,I then sent an email to thier complaince department which to was no help they transferred my query to the ewllate service where they responded by email and sent me the form the form was filled in and sent back to them,I call the call center a week after for feedback still they didn't have feedback for me now it two months later and I don't have my money nor have anyone from fnb called me for feedback,Such terrible service from such a big institute I am considering moving banks because this is not how clients should be treated