lM
lereng M
1 reviews | Active since Feb 2016
18 Feb 2016, 09:10
I want my money back
On the 16/02/2016 i purchased MTN data bundles (2gig) via my FNB online banking , money has been deducted from my account but i received no data. I had to purchase an additional 1gig yesterday(17/02/2016) just to be able to write this complaint and check my bank account transaction history which clearly shows money being deducted.
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Feb 2016, 10:16Hello Lereng.Mogoe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871441.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871441.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Feb 2016, 10:16
Official
Hello Lereng.Mogoe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871441.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871441.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)