I want my money back

FNB is just the worst bank to deal with.. they hve stollen 3000 out my account, this happnd in June and i am still waiting for my refund. What the hell mahn this is bs. Its going in for 3 months already all necessary documentation has been done but still waiting.. i am furious wth this unprofessional **** and then they still have the audacity to drop the fone in your ear. ***** groot *****s