NB
Nomalungelo B
1 reviews | Active since Oct 2009
18 Jan 2019, 16:15
I want my money back
i sent my mother an ewallet twice because 2 hours after the first one she has not received the sms. again aftr the second wallet. I then called the bank to query the matter. a lady who helped told me casually that the system for sms is not working but she can still get the money from the ATM
I then asked for a reversal of the second wallet. she gladly told me it will cost me R50 to do. how? why? The bank never told us about this problem and now they will be enriched by they system failure! why must I pay for this? I was not going to send the second wallet had i know of this issue.
I want my money back, yes it is R50 but i can do a lot with it
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Jan 2019, 16:51 Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply18 Jan 2019, 16:51
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)