1 reviews | Active since Mar 2018
I want my money back
I am extremely frustrated . I rented a car with Dollar Thrifty and returned it on the 2nd of April. There was a holding deposit of R3000 which they claim was released on the 4th. There is no evidence of this on my account, I called FNB numerous times and no seems sure what happened to my money and the tone I am getting from both FNB and Dollar Thirfty is that the money has fallen through the cracks and I must just forget ab out it. I was given the authorisation number (307363) by FNB but the money has not landed in my account. I just want by money back please assist me
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***