fF
franciskaodendaal F

1 reviews | Active since Nov 2016

12 May 2017, 09:01

I want my money back!

<p>Took out a temporary loan, payable within 31 days (Which includes 31 days worth of interest!)... Transfered money from another account, 5 days after my loan, and FNB took all of the money! I only get paid the end of the month.... well within the 31days when they CAN take the money! I spoke to the department, and they Might refund, but cant guarantee! I need this money to get to the end of the month.... how can this be legal.... interest is charged for 31 days.... no discount if they take the money immediately...... I need my money!!!!!!!!! I will never take out a loan again..... this is not constitutional...... how can this be fair... I have been a client for a very long time..... yet this does not matter to them..... Please give me back my money, and take it when salary is paid!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 11:01
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

fF
franciskaodendaal F's update12 May 2017, 12:04
Reviewer Update

Everything has been sorted out. Thank you very much!!!!!