I want my money back

<p>Good day.</p> <p> </p> <p>I have to accounts with FNB. 1 went into arrears, and i set up a payment plan that went off every month like clockwork. On the 25th of May, I noticed that R250 was transferred out of my current account into the account I'm paying off, which i did not authorise. I went into the bank and was told this was a manual transfer done by the credit department by a man named Marcelino. He was sent an e-mail by the consultant to say why it was done and to reverse the money. Until today, 03 June 2016, no feedback was received. Ontop of that R250, a R50 service fee was charged. On top of that, on the 9th of May, R51 was charged to that account for a letter. I never skipped payments. I contacted the ***** department, they must now escalate and dont know how long it will take. Seriously? After 40 minutes of phoning around, no one can help? but within seconds my money was taken? Is that fair? I want my money back.</p>