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ANDREA S

1 reviews | Active since Nov 2012

20 Oct 2019, 16:58

I Want my money back

For starters FNB changed their Ewallet USD and I had to use the new or directed USD being *120*321# that absolutely sucks because it does not give me the option to generate a new pin, their careless withdrawal limit is only R200 so I had to send myself an Ewallet of R500 from my EasyZero account. Received an SMS saying I need to use the Careless service at the ATM, which I did at the Eloff Street (JHB) branch then boom!!! Printer error but no money. The security guard at the branch disappeared into thin air and I had to walk away not knowing what happened to my money. This is about the umpteenth time that I am ****ed over by this bank, previously I had one of their staff call me a nag because she didn't know how to resolve my query.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Oct 2019, 11:12
Official
Good day Andrea, 
 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***. 
 
Regards,

Hello Peter Complaints Team
 
***
AS
ANDREA S's update23 Oct 2019, 16:36
Reviewer Update
3 days later and still no feedback as to when I will receive my money. Instead I was called on Monday by a Jason who told me the information I have is not true, sent him screenshots of the sms confirming the USSD string has changed and still no apology instead he calls like he's sitting in bed, lazy to open his mouth when he speaks. Might as well lodge a complaint with the ombudsman