I want my money *angry client

I am livid on the 3rd I went to draw money for my Uber eats delivery I used the FNB atm in bank city to draw money using my standard bank card as there is no atm near me except for this one and I’m also a premier client of FNB , after my card was inserted I withdrew R250 which I got a 50 rands note that was torn had to use another atm to draw more money . I then went to report the matter into the branch the service consultant went an enquired she was very friendly and she advised someone will assist me My ticket number was 134 I went to teller 10 Brian Khumalo who was not sure as to what he was doing I explained to him everything and he filled out the form and it was raining outside now and he took his time after almost 20 minutes he exchanges my R50 and tells me he can’t help me anymore as I used my standard card at their atm so I should go to my bank as this is not their problem I left the branch not helped and now I’m stuck with R200 which was taken by FNB due to their Faulty atm I even provided the gentleman my FNB details to refund the money there as the standard account is only for my allowance. I am so disappointed and I want my R200 I will not waste money to go to rose bank branch to report this while this occurred in CBD jhb which is where I reside. Someone needs to attend to this matter urgently