I WANT MY MONEY AND ACCOUNT RESTORED

To think that I even bank with FNB is just something else. In November 2019 my account was frozen and put under investigation. an Absa banker called telling FNB my account number is associated in ***** " as per fnb"..... when I got the call from FNB advising me of such I lost it immediately went to the bank to sort out this whole issue as I did not understand how my account which is in use on a daily basis and receive my income inn could be associated with such. I was inn and out of the bank trying to figure out what is going on and till this day I have not been advised. All I have been getting is being transferd from pillar to post different divisions and keep getting to the same name of S Martines who is in-charge within that risk and ***** division but yet has never been available....... I have visited the bank in so many occasions trying to understand till this day nobody has been able to tell me what is going on. They investigated my account and all transaction and did not find any ********** activities other than my day to day activities as per normal.... I have felt so victimized by my own bank for what reason I do not know till this day and all this comes from a caller that banks with Absa telling them they were *****-ed and they deposited money to my account R 20 000 to be exact..... till today no such funds were found in my account nor ever deposited .... so why is my account frozen ? we are in 2020 till today I am yet to hear from S Martines whom I have called emailed with detailed proof till today I have never been contacted....... Today 14/05/2020 I went to the bank as I had transferred funds in error from one account to another as it still appears in my accounts in my banking app..... I went in to enquirer and reverse those funds I was in the bank for over 2 hrs with a very nice lady Nosipho and Pertunia at the FNB in Rivonia whom tried on numerous occasions to assist me with them being fami**** with my case as it is the nearest bank to me and I have been dealing with this since 2019 as mentioned..... So this account is frozen however i get charged service fees and monthly charges on the account, I have not been reimbursed nor being allowed to get any funds from that account..... Is that fair? is that who banks are suppose to treat their customers ? I am rather disgraced and disappointed that a bank I had high hopes with and have been a customer with for so many years could just do this to their customer..... S Martines is never available but yet but yet a superior at FNB.... highly disappointed and upset.