I WANT MY MONEY

I opened a cheque card with FNB beginning of February, on the 9th of February I received a message to collect my cards and on that sms it was specified that I needed to bring my proof of residence and my ID book, I went to the bank the same day as I had those documents- I collected my card gave the consultant my documents and received an sms again confirming activation of my card and I left the branch. people have been trying to deposit money on that account without success and now my employer also transferred my salary there but am unable to get to my money. Today I received a call from one of their consultant and she tells me my card has not been FICA'd so they cant allow any funds to go through my account......I then asked to speak to someone superior she transferred me to Lindiwe said she is a team leader and I spoke to her she so helpless passing the bucket telling me it was the consultant who didn't FICA my documents and on her system it shows that I haven't collected the card like really...I just told her to put me through the branch manager and I was kept on hold for 45 minutes then they tell me she will call me its been 4hrs now still waiting for that call and MY MONEY