LP
Lindiwe P

1 reviews | Active since Apr 2012

01 Oct 2015, 10:12

I want my money!

I transferred R1300.00 from my Nedbank savings account to my sister's FNB ***, using cellphone banking, on the 22 December 2014. It turned out the account was closed but the amount has not been sent back to my account till this day. FNB has sent me and my sister from pillar to post even though we have given them the suspense account details of where the money is sitting(***), which was provided by Nedbank. Nedbank has tried to recover the refunds but are also not getting any joy from FNB. The query was also raised with Margareth Arries [Email Removed] who has never contacted me to date.<br> My attempt to recall the payment through the Nedbank Recalls Team has also failed as regulations dont allow recalls from credit cards. I want my money and all the accumulated interest to date.<br> I have provided my sister's account to which the transfer was made below.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Oct 2015, 10:34
Official
Hello Basile,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 819989NF.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)