i want my money

on the 10 august I reported a matter about ewallet service . <br> <br> I received money from friend on ewallet and when I was about withdraw the money machine went out of service and didn't get money and checked balance which indicated that money was already withdrawn I then contacted call centre to report but was told that ewallet service is not open on public holiday and I called following day to report and was told will take 14 days up to today haven't heard anything from fnb and when I toold the agent that money was for important matter . bad service and I will sue them because they cannot rob people like that .