I want my money

Hi. 31 August 2018. I drew R1600 at the fnb Bank (using my capitec bank card). All that came out was the slip and bank card BUT NO MONEY. I WAITED N WAITED STIL NO MONEY CAME OUT. I PHONED DA CALL CENTRE THEN WENT 2 CAPITEC. EVERYTHNG WAS Explained 2 the consultant, THE CONSULTANT PHONED N THEN I WAS GIVEN A REFERENCE NUMBER N WAS TOLD 2 WAIT, THEY WIL GET BACK 2 ME. A WEEK LATER, NO CALL NOR MESSAGE THEN I WENT BACK 2 CAPITEC. THE CONSULTANT PHONED AGEN THEN I WAS GIVEN ANOTHER REFERENCE NUMBER. A WEEK WENT BY I WENT BACK 2 CAPITEC. CONSULTANT PHONED AGAIN N THEN I WAS TOLD I DID RECEIVE THE MONEY BUT NO MONEY CAME THE SLOT AT THE BANK ?.. IT'S BEEN 3 WKS ALRDY!!!!!!!!!

SO I WOULD LIKE 2 NO WHAT IS THE NEXT STEP BECAUSE I WANT WHAT'S MINE. (R1600) ?