I want my money

I've had the 32day account with FNB for 3-4 yrs now, and during those years i have been able to to immediate withdrawals and pay the penalty, to my surprise when i called this morning I'm told i need to produce PROOF as to why i need the money, apparently the rules were amended in 2014 and as account holder i did not have that information. Firstly i honestly don't the relevancy of submitting proof for why i need MY MONEY, Secondly whatever emergency i have why do i have to share it with a stranger?? The money is mine and i need it today, whether it means closing all my accounts with FNB so be it...