I WANT MY MONEY

I am utterly appalled by the lack of progress and assistance in resolving the critical issue I raised concerning an airtime purchase through the FNB App. My frustration has reached its peak, and your continued negligence in addressing this matter is unacceptable.

Despite engaging with Robyn Bezuidenhout, who assured me of a resolution, there has been no tangible progress, and I am still waiting for my refund. This prolonged delay is not only a blatant disregard for customer service but also constitutes theft.

Your incompetence and the unsatisfactory service from FNB have left me with no choice but to reconsider discontinuing my association with FNB. If my concerns are not addressed promptly and my funds returned, I am inclined to close my FNB account and seek alternative banking options.

I implore you to take immediate action and rectify this situation before it further damages your reputation and my trust in FNB.

This is a final plea for resolution.

Details of the transaction are as follows: Network: MTN Contact Number: *** Date: 2023-12-04 Amount: R60.00 Time: 11:15 AM *** Channel: FNB App

FNB Prepaid Queries Tier 3 Escalation: ***