I WANT MY FUNDS

Why did I still not get my funds that was frozen in my account. I contacted Capitec to confirm that they did verify my account details and they confirmed with me it doesn't even take 5 minutes to verify an external bank account details so why am I waiting over an month already. And why should I always first complain inorder for my ***** investigater to answer me,can she please cc me in the email of my CAPITEC account verification email she sent,I want my funds by Wednesday before I report her by her supervisor for not doing her job correctly. I am SICK AN TIRED, I WANT MY FUNDS