CA
Carlene A
1 reviews | Active since Sept 2009
02 Feb 2024, 12:24
I want my bond cancellation letter!!
Still waiting on the bond cancellation letter from FNB that was requested a month ago. I have a reference number but now because I don't know the amount the bond was registered at the *********** consultant can't check on my query because of that. Bond is way over a decade. Another stalling tactic. The complaints I lodged, still no email with the bond cancellation letter. How do I get a job at FNB. Entire useless organisation and nobody *********** loses their jobs or gets disciplined.
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Replies (4)CA
Carlene A's updateReviewer Update
02 Feb 2024, 13:42Still / Again n the line with FNB. New tactic - out me on hold (fourth time) and the they don't bother coming back to the phone. Can't these four people finish their work and then go on lunch / discuss their weekend plans. Still no bond cancellation letter.
CA
Carlene A's update02 Feb 2024, 13:42
Reviewer Update
Still / Again n the line with FNB. New tactic - out me on hold (fourth time) and the they don't bother coming back to the phone. Can't these four people finish their work and then go on lunch / discuss their weekend plans. Still no bond cancellation letter.
CA
Carlene A's updateReviewer Update
02 Feb 2024, 13:56Fifth time and the consultant puts me on hold and doesn't bother to come back to do her job. Not able to do my job because I am calling back on two phones.
CA
Carlene A's update02 Feb 2024, 13:56
Reviewer Update
Fifth time and the consultant puts me on hold and doesn't bother to come back to do her job. Not able to do my job because I am calling back on two phones.
CA
Carlene A's updateReviewer Update
02 Feb 2024, 14:00Numerous reference numbers and still no one from FNB getting back to me. On the phone again now getting another runaround.
CA
Carlene A's update02 Feb 2024, 14:00
Reviewer Update
Numerous reference numbers and still no one from FNB getting back to me. On the phone again now getting another runaround.
CA
Carlene A's updateReviewer Update
02 Feb 2024, 15:29So now there is apparently a settlement letter I should have asked for - so FNB paying my bond for all the irritation. Then there is a bond cancellation form which I will receive - hopefully that will be under a month to get to me. We must be the only unfortunate bondholders with FNB because nobody knows what's going on. Comforting that these people are in charge of my biggest asset.
CA
Carlene A's update02 Feb 2024, 15:29
Reviewer Update
So now there is apparently a settlement letter I should have asked for - so FNB paying my bond for all the irritation. Then there is a bond cancellation form which I will receive - hopefully that will be under a month to get to me. We must be the only unfortunate bondholders with FNB because nobody knows what's going on. Comforting that these people are in charge of my biggest asset.