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Mamello C

1 reviews | Active since Nov 2016

07 Oct 2019, 11:28

I WANT ANSWERS FNB

On the 26th of September I transferred money into my Capitec account which i always do every single month, but this time the money that i transferred never reflected into my Capitec account. I called Capitec Bank right now and shouted them, only for them to advise that the money never reflected in my capitec account and that i should contact FNB. I want answers, i want that money to be sent back to my account. Where did my money go because i always transfer money in that account and get an sms from capitec saying money is in, well this time i never got an sms. After sending money i always take a screen shot and save it on my phone. So i have a screen shot of the R1300 that i sent to my Capitec account with the reference number. i want this issue sorted out TODAY.

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Oct 2019, 12:22
Official
Good day Mamello Chamane,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** 
MC
Mamello C's update07 Oct 2019, 12:29
Reviewer Update
Please call me at 13:00 i will be on lunch, i am mad as hell because this was not the first time i have sent money in that account, why did it not reflect in my Capitec account. I want answers.
MC
Mamello C's update07 Oct 2019, 13:02
Reviewer Update
Its 13:00 and i am waiting for your call.
MC
Mamello C's update07 Oct 2019, 13:59
Reviewer Update
I just spoke to Chad in online Banking Department and the phone got cut while i was holding for him to assist me with my complaint. when i called back, i spoke to Thabang who is rude and does not how to assist customers. i need this thing to be resolved you keep telling me that you can see the amount that i paid to capitec but you dont know where the money is because it never got to capitec. CHAD PLEASE GET BACK TO ME WITH FEEDBACK.