SSCM
SESONKWANE SINKY CYNTHIA MPENYANA
1 reviews | Active since Jan 2015
25 Jan 2016, 13:58
I waited for more than an hour for enqury
Today on the 25/01/2016 , I went for FNB to do enquiries, when I enter the security gave me a ticket as I explain to him what I want to do, my ticket was 174 and I took it at 12:09 and it say waiting minutes is 27 minutes, but to my surprised I waited for about 1 hour waiting to be served, I even left the banking hall without a help, and I gave my ticket to the guy I was sitting next to, this service need to improved, I wanted to do reversal of debit order only, I was not impressed with the service I got, please FNB improve your service otherwise u will loose customers.
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FNB (First National Bank)'s replyOfficial
25 Jan 2016, 14:10Hello Nyikonb,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 854608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 854608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Jan 2016, 14:10
Official
Hello Nyikonb,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 854608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 854608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)