I used to be a reasonably satisfied client . Now I get nauseous when I have to query anything with fnb

Specifically FNB Foreign exchange services. This started 28 March and my query (or question rather) has not been resolved/answered/addressed in any way ,shape or form. It's as simple as replying to my email but NO ONE, especially Thandiwe Langa (laziest consultant to date) is prepared to do the job fnb has hired them to do and yet millions are unemployed. I resent the indifference and utter lack of professionalism and accountability. How hard is it to respond to an email??? I specifically mentioned that I only wanted email correspondence and then the laziness rears its ugly head and I get phone calls. Every time. Is it laziness or incompetence or both?? Someone had better get back to me VIA EMAIL! and fast.... **********