I UNDERSTAND WE ALL HAVE BAD DAYS ..BUT COME ON

This guy has no telephone skills.<br> <br> He does not listen and completely misses the point and then acts like you don't know what you saying because he wasn't listening... THAT I COULD HANDLE ... BUT after that he is rude whereby you get the sense you are annoying him etc...IS HE DOING ME A FAVOR? Please listen to the call and subsequent emails can be sent.<br> <br> I am not a complainer by nature. <br> <br> He couldn't assist me as the previous agent did two months ago.. Ok so maybe process changed that not his fault but don't be rude ...<br> <br> In this day and age customers don't want to feel liken phoning you is such a mission and inconvenience for you.<br> <br> I love FNB this guy does qualify to be part of FNB....go listen to his calls I can guarantee you I am not the only client not happy. <br>