I transferred 500 from my FNB account to Capitec this morning

I transferred 500 from my FNB account to Capitec this morning. When the recipient went to withdraw, it doesn’t reflect on her account, I want to know what happened from both FNB and Capitec and I am not going to the branch as they have instructed, I need that money before the end of business day to Capitec account. What nonsense is this, I don’t have time to go to the branch, I do this every month now what happened, I want this matter resolved and I am not going to reverse it